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Appointments

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Appointments

To schedule an appointment, call (405) 325-4441.  Call early in the day for increased availability.  In-person and telehealth appointments are available.  Telehealth appointments are being offered at this time for most health concerns to enhance patient and campus safety during the COVID-19 pandemic. 

You will be asked to:

  • Select an appointment date and time (or if you prefer, the first available appointment) 

  • Select a healthcare provider (or if you prefer, the first available healthcare provider)

  • Describe the reason(s) for your visit - A specific amount of time will be allotted for your appointment based on your reason(s) 

  • Designate whether you prefer your visit to be in-person or through the Zoom telehealth platform. (You may be contacted by your provider if your choice will have to be modified to provide proper care.)

Urgent issues

If you have an immediate need that cannot wait for an appointment, please call 325-8732 to be assessed by a nurse. You will then be worked into a medical provider's schedule based upon your need. Due to social distancing guidelines and because there are different routes to access the building based on symptoms, it is important to discuss this with a nurse first.

You will be given a phone number to call when you arrive for your appointment if it is confirmed your appointment will take place in-person rather than through telehealth.  

Remain outside of the clinic and call before entering the building once you arrive.   

For your safety and the safety of the OU campus, we request that you do not come to the Health Center unless instructed to do so by our staff.  Visitors are not allowed unless the patient is a minor child and then must be accompanied by one (1) parent or guardian.    

Telehealth Appointments


For the safety of our patients and staff, we will be offering telehealth visits for most health concerns. Many visits can be accomplished through online telehealth visits, but we are available in the office to address those needs that can’t be accomplished remotely.  To discuss the best option for scheduling an appointment, please call 325-4441 to speak to a medical appointment specialist. 

What is a telehealth appointment?

Telehealth visits are online virtual visits with a health care provider either using telephone and/or digital video consultations.

How do I fill prescriptions?

Goddard pharmacy is still open. To avoid waiting in line for prescriptions, sign up for text alerts by calling 325-5165 or call before you come into the pharmacy to confirm your prescriptions are ready. Ask us about curbside delivery.  Prescriptions may also be sent electronically to any outside pharmacy of your choice.

Students:

Telehealth visits may be billed to your health insurance plan.  If telehealth visits are not covered under your plan or if you do not have health insurance, a telehealth visit will cost no more than $20.

Faculty and Staff:

The University’s health plans will continue to cover behavioral health and medical services through telemedicine and telehealth visits. Members also have access to clinically appropriate medical and behavioral health services delivered through telemedicine with no copays or deductibles for in-network visits through August 31, 2020 in response to the coronavirus outbreak. This will make it easier for members to access care while reducing their risk of exposure. This change applies to both the PPO and High Deductible Health Plan.

STI Testing

At this time, we are not doing labs on a walk-in basis unless you have a current order from a provider.

If you would like to receive STI screening and you have no symptoms or known exposure to an STI

  1. Log into Health Connection https://healthconnection.ou.edu/
  2. Click on the Forms headers
  3. Scroll down to the LAB section
  4. Complete the STI screening form, call (405)325-8732 to speak to a nurse and schedule your testing 

If you have symptoms or known exposure to an STI please call the appointment line (405)325-4441 to schedule an appointment. 

Blood Type Testing

Blood type testing can be done without an order from a provider, to receive this lab service

  1. Log into Health Connection https://healthconnection.ou.edu/
  2. Click on the Forms headers
  3. Scroll down to the LAB section
  4. Complete the ABO/Rh Blood Type Testing, call (405)325-2404 to request an appointment for testing
  • You may create and access Health Connection accounts for your dependents who are under 18 by using a different email address than the one associated with your Health Connection account. 
  • You may NOT access or create accounts of your spouse or dependents who are of legal age, they must set up their own accounts. Please have them contact the clinic for assistance in accessing Health Connection

Forms that can be filled out on Health Connection (as of June 2020) 

  • New Patient Paperwork
    • Communication Preference
    • Consent for Treatment, Payment and Operations
    • Acknowledgement of Receipt of NPP
    • Copy of Notice of Privacy Practices
  • COVID-19
    • Consent for COVID Testing 
  • Health History
    • Patient Database 
  • Lab
    • ABO/Rh Blood Type Testing 
    • STI Screening Form 

If you cannot access your Health Connection account

  • Ensure you are on the correct website: https://healthconnection.ou.edu/
  • If you are trying to register and you receive the error that an account exists or that user information is already in use, click the Login link. Click on “Forgot Password”
    • Enter your OU email, click Submit
    • Check your email, you should receive an email containing your user name and a link to reset your password
    • If you do not receive an email please call, (405)325-4611, press 0 for further assistance 
  • If you are a dependent of a student, faculty, or staff member please call (405)325-4611 and press 0, the appointment specialist will confirm your account is set up with your preferred email and can give you your University ID number so you can create your Health Connection Account.

Please note: the same email address cannot be associated with multiple Health Connection accounts. 

To cancel or reschedule your appointment, please call 325-2262 and press 1 and when prompted, leave the requested information. OU Health Services will assess a $15 fee for all missed appointments. Please cancel your appointment at least one hour prior to the appointment time to avoid being charged this fee.



COUNSELING CENTER CANCELLATIONS: If you need to cancel an appointment with the University Counseling Center, please call 325-2911 during regular business hours.

OUHS health care providers do not excuse patients from class or work for illness or injury. In rare instances, where a patient's future activity or class attendance may need to be limited for a medical reason, a note may be written at the discretion of the health care provider.

Patients may receive a note to verify their visit to see a health care provider. This note will provide the date of your visit and may be used to present to instructors or employers.